At Safhaat - School of Modern Shayari, we value the trust you place in our educational programs and literary products. Please read this policy carefully to understand your rights and our responsibilities regarding cancellations and refunds.
1. Digital Courses & Workshops
Since our online courses are digital products and are accessible immediately upon purchase, we generally do not offer refunds once the course content has been accessed or downloaded.
For Live Interactive Workshops, cancellations made at least 48 hours prior to the start of the session are eligible for a 50% refund or a seat in a future batch (subject to availability).
2. Physical Books & Merchandise
If you have purchased a physical book or a decorative lantern from our store:
- Damaged Items: If your product arrives damaged or with printing defects, please email us a photo of the item within 48 hours of delivery. We will ship a replacement at no extra cost.
- Incorrect Item: If you receive an item different from what you ordered, we will arrange a return pickup and ship the correct item immediately.
3. Order Cancellation
For Physical Products: You may cancel your order within 12 hours of purchase, provided the item has not yet been dispatched. Once the order is handed over to our courier partner, it cannot be cancelled.
For Subscriptions: You may cancel your monthly newsletter or community subscription at any time. Your access will continue until the end of the current billing cycle, but no further charges will be made.
4. How Refunds are Processed
Approved refunds will be processed back to the original payment method (Credit Card, Debit Card, UPI, or Net Banking) within 7 to 10 business days, depending on your bank's processing time.
Request a Refund
To initiate a request, please contact our support desk with your Order ID at:
support@safhaat.in